Kommo is a message-based sales platform that unifies conversations from key channels like WhatsApp and Instagram into a single CRM screen. All dialogues, customer data, and opportunities are stored in one place, allowing your team to respond faster, standardize workflows, and keep the sales process seamless.

• All conversations and customer history in one screen
• Drag-and-drop sales pipeline, tasks, and reminders
• Automated greetings/routing and template messages
• Lead capture and fast assignment; track first response time and conversions
• Reporting: channel performance, pipeline efficiency, team activity
• Web and mobile access; team collaboration and permissions

In short, Kommo places messaging at the heart of your sales process: faster replies, more organized workflows, and higher conversions.

Traditional CRMs are built around email and phone calls. Today, however, customers prefer to connect with brands instantly and naturally through messaging apps. A message-based CRM puts this habit at the center, simplifying the sales process and delivering better results.

• Communicate through the channels customers already use (WhatsApp, Instagram, Messenger)
• Higher response rates and faster engagement
• All messages stored centrally in one place
• Step-by-step tracking in the pipeline with complete records
• Automation and templates that reduce manual workload
• Real-time customer interactions for stronger relationships

By aligning with customer behavior, a message-based CRM helps you stand out from competitors and modernize your sales process.

Kommo makes managing your sales pipeline simple with a drag-and-drop interface. Each customer stage is tracked visually, making it clear where every opportunity stands. This helps teams work in a structured way and ensures no lead is forgotten.

• Lead tracking across stages: initial contact, evaluation, proposal, and closing
• Move opportunities between stages with drag-and-drop
• Add notes, assign tasks, and set reminders at each step
• Reports to measure conversion rates and team performance
• Access the full customer history from one screen

With Kommo’s visual pipeline, sales speed up and teams operate in a more organized and efficient manner.

Kommo brings together the most popular messaging channels into one platform. No matter which app your customers prefer, you can manage all conversations from a single screen.

• WhatsApp Business API and WhatsApp Cloud API
• Instagram Direct and Facebook Messenger integrations
• Additional channels like Telegram and WeChat
• Email and call integrations for multichannel usage

This unified approach improves customer experience and helps your team manage communication more quickly and consistently.

Yes. Kommo integrates with web forms, e-commerce platforms, and payment solutions to support your sales processes end-to-end. This ensures customer data flows directly into the CRM and reduces manual effort.

• Automatically record leads from web forms into the CRM
• Integrations with Shopify, WooCommerce, and other platforms
• Track payments with Stripe, PayPal, and other solutions
• Trigger follow-up messages and tasks after purchases

This automation removes manual data entry and keeps your sales process fast and error-free.

Kommo offers strong integration options. Through Zapier, Make, and its open API, you can build endless automations that eliminate repetitive tasks and improve productivity.

• Create automatic tasks whenever a new lead is captured
• Send CRM data to tools like Google Sheets, Slack, or Trello
• Update customer stages automatically when payments are received
• Build custom connections with ERP, accounting, or in-house systems

These integrations make your sales process smarter and free your team to focus on high-value work.

Kommo integrates not only with messaging apps but also with email and telephony providers. This way, all customer communications are consolidated in one place.

• Incoming and outgoing emails automatically logged into the CRM
• Click-to-call via VoIP integrations (Twilio, RingCentral, etc.)
• Call records, notes, and email history accessible from the customer card
• Easy connection with call center and VoIP services

With these integrations, no customer interaction is lost, and every touchpoint is tracked inside the CRM.

Kommo provides automation and bot tools so you can respond instantly to customers. This ensures no lead is left waiting and the customer experience stays strong.

• Automated greetings and routing bots for WhatsApp and Instagram
• Quick replies with ready-made templates for FAQs
• Automatic messages outside business hours
• Leads automatically assigned to the right sales representative

With these tools, customers always receive timely responses, while your team works more efficiently.

Kommo includes collaboration tools that keep your team aligned. Tasks and reminders make sure no opportunity slips through the cracks.

• Assign tasks and responsibilities for each customer
• Automatic reminders so follow-ups are never forgotten
• Notes and comments shared within the team
• Progress tracked on a centralized dashboard

This transparency ensures your team works in sync and keeps the sales process structured.

Kommo is designed for fast onboarding. In just a few steps, your system can be up and running without requiring deep technical knowledge.

• Create your account and configure basic settings
• Connect messaging channels (WhatsApp, Instagram, Messenger)
• Customize your sales pipeline to match your business model
• Invite team members and assign roles
• Activate initial automations like bots and templates

In most cases, your CRM can be fully operational within the same day.

Kommo makes switching from another CRM or data source simple. Your customer information is securely transferred so you can continue working without interruptions.

• Bulk import via CSV or Excel files
• Automated transfer through API connections
• Preserve existing customer cards, history, and notes
• Data validation and cleanup for an organized start

This process ensures a smooth transition and secure integration of your data into Kommo.

Yes. Kommo supports multi-location and multi-language setups, making it ideal for businesses operating internationally or across regions.

• Separate pipelines and user roles for different offices or branches
• System available in multiple languages
• Support for region-specific marketing campaigns
• Centralized reporting to view performance across all locations

With this structure, global businesses can manage operations efficiently through one platform.

Kommo has mobile apps for both iOS and Android. These apps let field teams manage customers and communication seamlessly on the go.

• Add new leads and access existing customer data
• Reply to messages and emails directly from the app
• Track tasks and reminders via mobile notifications
• Manage the sales pipeline from mobile devices

The mobile app ensures customer relationship management continues smoothly even outside the office.

Kommo is fully compliant with GDPR and similar data protection regulations. All customer information is encrypted and safeguarded within secure environments.

• SSL/TLS encryption for data transfer
• Firewalls and regular security testing
• Personal data processed strictly within legal frameworks
• Options for data deletion and anonymization

This ensures you stay compliant with legal requirements while building customer trust.

Kommo uses a detailed permissions system to manage users. Each team member can be assigned role-based access.

• Different roles such as admin, sales rep, or support
• Restrict access to specific pipelines or customer cards
• Track user activities through audit logs
• Transparent and secure internal workflows

This setup improves security while keeping teams focused on their responsibilities.

Kommo provides reliable availability and security with regular backups and disaster recovery protocols.

• 99.9% uptime guarantee for uninterrupted service
• Automatic, regular data backups
• Quick restoration procedures in case of failure
• Cloud-based infrastructure with flexible scalability

This ensures your data is always safe and your business continuity is protected.

Kommo offers flexible pricing, typically based on the number of users and monthly or annual subscriptions. This makes it easy to find a plan that fits your needs.

• Per-user licensing
• Monthly or annual subscription options
• Different packages depending on feature sets
• Easy scaling as your business grows

This flexibility allows you to align the cost with your budget and growth goals.

Kommo gives you a free trial so you can test the platform risk-free. After the trial, you can cancel or continue your subscription as you wish.

• Free trial with full access to features
• No long-term commitment required
• Cancel or change plans anytime
• Discounts available for annual subscriptions

This flexibility ensures you can try Kommo with confidence and commit long-term only if satisfied.

When you purchase a Kommo license through Kariha Web Agency, payments are processed securely in foreign currency and official invoices are issued. Multiple safe payment options are available for convenience.

• Payment via credit or debit card
• Bank transfer (foreign currency account)
• Official invoicing and accounting support for corporate clients

This provides a transparent and secure payment process for both individual and corporate customers.

Kommo makes it easier to achieve measurable ROI. Customer success stories and case studies highlight the real impact on sales and efficiency.

• Increase in conversion rates
• Reduction in first response time
• Improved productivity across sales teams
• Higher customer satisfaction and repeat sales

These metrics allow you to clearly see the value Kommo provides and how it drives business growth.